Privacy Policy Bently88 — Malaysian User Data Protection

1Introduction

Bently88 understands that your trust is the foundation of the relationship we build with every member. When you register an account, make a deposit, play your favourite games, or interact with our support team, you entrust us with your personal information — and we do not take that responsibility lightly.

This Privacy Policy is written in plain language so you know exactly what happens to your data. We do not bury important matters in fine print at the end of the document. Every aspect of how we handle your data is openly explained here, from how we collect information to your right to request data deletion at any time.

This policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.

2Information We Collect

We collect only the information genuinely necessary to deliver the best service to you. No excess data is collected without a clear purpose.

Information You Provide Directly

• Full name, date of birth and identity card number (for the KYC verification process)
• Email address and mobile phone number
• Current residential address
• Bank account or digital wallet details for deposit and withdrawal purposes
• Any supporting documents uploaded during the KYC process

Automatically Collected Information

• IP address and general geographic location of use (state/city only, not precise GPS)
• Device type, operating system and web browser used
• Game session data including login times, games played, and total wagering amounts
• Platform usage patterns and game preferences
• Cookie data and related tracking technologies (see Section 6)

Information from Third Parties

In certain cases, we may receive information from payment service providers (such as FPX, DuitNow, or digital wallets) to verify your transactions. This information is used solely for security and verification purposes, not for marketing.

3How We Use Your Information

Every piece of data we collect is used for a clear and legitimate purpose. Here are the main ways we use your information:

• Account Management: Creating and maintaining your account, processing registration and verifying identity through the KYC process.
• Transaction Processing: Processing deposits, withdrawals and all financial activity on the platform securely and accurately.
• Platform Security: Detecting and preventing fraud, multi-account usage and any suspicious activity that could affect other users.
• Regulatory Compliance: Meeting applicable legal and regulatory requirements, including anti-money laundering (AML) obligations.
• Service Improvement: Understanding how users interact with the platform to improve the gaming experience, interface and overall performance.
• Communications: Sending important notifications about your account, security updates, relevant promotions and service information.
• Customer Support: Helping you resolve any issues or enquiries more efficiently when we have context about your account.

4Sharing Information with Third Parties

Bently88 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is only shared in the following limited situations:

Approved Service Providers

We work with trusted service providers to handle specific platform functions, such as payment processing, identity verification and technical infrastructure. All providers are bound by strict confidentiality agreements and may only use your data for purposes designated solely by bently88.

Legal Requirements

We will disclose the required information to competent authorities when mandated by Malaysian law, including the Malaysian Anti-Corruption Commission (MACC), Bank Negara Malaysia, or a valid court order.

Security Protection

In cases of fraud or serious security threats, we reserve the right to share necessary information with relevant financial institutions or authorities to protect the interests of the platform and its members.

5Your Data Security

Bently88 consistently invests in cutting-edge security infrastructure to ensure your data remains protected at all times. Key security measures we implement include:

• 256-bit SSL encryption for all data transmission between your device and our servers
• Sensitive data stored in our database is encrypted using industry-grade encryption algorithms
• Two-factor authentication (2FA) available for all member accounts
• Continuous 24/7 security monitoring by an in-house cybersecurity team
• Regular penetration testing by independent security experts
• Strict data segregation — financial data is stored separately from user profile data
• Strict internal access controls where only authorised staff may access sensitive member data

That said, no security system can guarantee absolute 100% protection against all threats. We encourage you to help protect your account by using a strong password and not sharing your login credentials with anyone.

6Cookies and Tracking Technologies

The bently88 platform uses cookies and similar tracking technologies to ensure a smooth and secure user experience. There are three main types of cookies we use:

Essential Cookies

These cookies are required for core platform functions such as maintaining your login session, account security and language preferences. They cannot be disabled as doing so would affect essential platform functionality.

Analytics Cookies

We use anonymised analytics data to understand how users interact with the platform — which pages are visited most, how long a typical session lasts, and where users encounter difficulty. This helps us make meaningful improvements.

Preference Cookies

These cookies store your personal settings such as favourite games, betting limits you have set yourself and display preferences. With these cookies, you do not need to reconfigure your choices every time you log in.

You can manage cookie settings through your web browser settings at any time. Please note that disabling essential cookies may affect your ability to log in or use certain platform features.

7Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Bently88's policy, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of all personal data we hold about you.
• Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data from our systems.
• Right to Object: You have the right to object to the use of your data for direct marketing purposes at any time.
• Right to Data Portability: You can request your data in a structured, portable format.
• Right to Withdraw Consent: You can withdraw consent for data processing at any time, although this may affect our ability to provide services.

8Data Retention Period

Bently88 does not retain your personal data longer than necessary. The following are our data retention guidelines:

• Active account data is retained for the duration your account is active plus 7 years after account closure for financial regulatory compliance purposes.
• Financial transaction records are retained for 7 years in accordance with Malaysia's financial regulatory requirements.
• KYC documents are retained for 5 years after account closure or the date of last verification.
• Customer support communication logs are retained for 2 years for quality assurance and reference purposes.
• Anonymised analytics data may be retained indefinitely as it contains no personally identifiable information.

Once the defined retention period expires, your data will be securely deleted using industry-standard data disposal methods.

9Changes to This Privacy Policy

Bently88 reserves the right to update this Privacy Policy from time to time in line with changes to laws, technology, or our business practices. Any significant changes will be communicated to you via your registered email or in-platform notification at least 14 days before the changes take effect.

We encourage you to review this page periodically. The "Updated" date at the top of this document indicates when this Privacy Policy was last amended. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated policy.

10Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please reach our team through the following channels:

• In-platform live chat — available 24 hours a day, 7 days a week
• Email: [email protected]

We are committed to responding to all privacy-related enquiries within 3 business days. For complaints requiring further investigation, we will provide progress updates every 7 business days until resolution is reached.